Privacy Policy

PAC Inc. (the "Company") recognizes that the protection of personal information is the foundation of its business activities and is also its social responsibility.

The Company handles a wide variety of information, including information on the Company's products and services and personal information provided by customers.

With respect to the protection of personal information, the Company establishes relevant internal rules and a management system, sets forth this Privacy Policy as follows, makes it thoroughly known to its officers and employees, and properly uses, manages and protects personal information in accordance with this Policy.

Article 1 (Collection, Use and Provision of Personal Information)

In light of the fact that customers provide the Company with their valuable information in the course of its business activities, the Company establishes an information management system to protect personal information according to the actual circumstances of each business, and handles the collection, use and provision of personal information appropriately. The Company collects personal information by proper means, uses it within the scope of the purposes of use set forth in Article 5, and provides it only in the cases set forth in Article 6.

Article 2 (Compliance with Laws and Regulations)

With respect to the handling of personal information, the Company complies with the Act on the Protection of Personal Information (the "APPI") and other laws and regulations.

Article 3 (Security Measures)

In order to protect personal information, the Company takes measures such as managing the personal information, specifying methods for taking personal information outside, and preventing unauthorized access by third parties, and endeavors to prevent leakage, loss, falsification, destruction, etc. of personal information. For details of the security control measures taken by the Company, please contact the inquiry desk set forth in Article 8.

Article 4 (Requests from Individuals)

If the Company receives any request from an individual regarding the disclosure, correction, deletion, use or provision of his or her personal information, the Company will respond in good faith. Such requests are accepted at the inquiry desk set forth in Article 8. When a request is made, the Company will verify the identity of the individual.

Article 5 (Purposes of Use of Personal Information)

The Company uses personal information provided (or being provided) in connection with its business activities only for the following purposes.

(1) Personal information of customers

To provide information on the Company's products, services, etc.

To respond to inquiries about the Company's products, services, etc.

To carry out business transactions, such as after-sales service, relating to the Company's products, services, etc.

To verify identity for the purpose of selling or providing the Company's products and services

To conduct questionnaires and monitor surveys on the Company's products, services, etc.

To conduct marketing activities for the Company's products, services, etc.

Other cases necessary for providing the Company's products, services, etc.

(2) Personal information relating to PAC Build

The names, contact details and account information of users (or, in the case of corporations, their officers and employees) of "PAC Build," the physical AI development support service provided by the Company; video, audio, images, hand-movement coordinate data, sensor data and other data recorded during work using PAC Build ("Collected Data"; faces, voices and other information that could identify a specific individual are obtained in a state masked by the user); operation history and other information on usage; and records of consent of persons recorded in Collected Data ("Workers")

To provide, maintain and improve the safety of PAC Build

To communicate regarding important updates, defects, accidents, etc.

To prepare statistical information and conduct other internal analysis

To develop and improve the Company's models and services

To train and evaluate AI models developed by the Company for commercial purposes

To provide to third parties in Japan and abroad that develop AI models, etc. (only where the consent of the individual has been obtained under Article 6, Paragraph 3)

To provide automatic evaluation by AI, assistants and other functions when enabled by users (including transmission to external AI services)

To confirm whether Workers have given consent and the content thereof, and to respond to withdrawals of consent

(3) Personal information of persons involved in communities operated by the Company

Handled in accordance with the privacy policy of the relevant community.

(4) Personal information of shareholders and investors

To exercise rights and perform obligations under laws and regulations

To manage shareholders in accordance with laws and regulations

To provide information to and conduct surveys of shareholders and investors in connection with IR activities

(5) Personal information of business partners

For necessary business communications, business negotiations, etc.

For information management and accounting

(6) Personal information of job applicants

For communications, provision of information and surveys relating to recruitment activities

(7) Personal information in public relations activities

To provide information as part of public relations activities

(8) Personal information in environmental conservation activities

To provide information and conduct questionnaires on CSR and environmental conservation activities

(9) Information on the use of websites and services (cookies, etc.)

To understand and improve usage

Article 6 (Provision of Personal Information to Third Parties)

1. The Company will not provide personal information to third parties without the prior consent of the individual, except in the following cases:

(1) where based on laws and regulations;

(2) where necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of the individual;

(3) where especially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the individual; or

(4) where it is necessary to cooperate with a national agency, a local government or a person entrusted by either of them in performing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the performance of such affairs.

2. Notwithstanding the preceding paragraph, in the following cases, the recipient of the information shall not be deemed a third party:

(1) where the Company entrusts all or part of the handling of personal information to the extent necessary to achieve the purposes of use (Collected Data of PAC Build is stored on a cloud service managed by Airion Inc. on the Company's behalf (limited to services using servers located in Japan));

(2) where personal information is provided in connection with the succession of business due to a merger or other reasons; or

(3) where personal information is jointly used with Airion Inc. as follows:

(i) Items of personal information jointly used: Collected Data and account information linked thereto, information on the use of PAC Build, and the names, affiliations and contact details of users (or, in the case of corporations, their officers and employees)

(ii) Scope of joint users: the Company and Airion Inc. (Nord Building (3F), 1-6-11 Kitaueno, Taito-ku, Tokyo)

(iii) Purposes of use of the users: provision, maintenance and safety improvement of PAC Build; improvement of each company's models and services; training and evaluation of AI models developed by each company for commercial purposes; preparation of statistical information and other internal analysis; and communications regarding hardware setup and other services provided by Airion Inc.

(iv) Person responsible for the management of the personal information: the Company (address and representatives as set forth in Article 8)

3. The Company may provide Collected Data of PAC Build to third parties in Japan and abroad that develop AI models, etc. Such provision will be made only where consent has been obtained from the Worker or from the individual who uses PAC Build in a personal capacity, and information that could identify the user will be removed before provision. In addition, the Company will require recipients, by agreement, not to use Collected Data for any purpose other than training, development and improvement of AI models, not to attempt to identify Workers, not to provide it to third parties without the Company's prior consent, and to take security control measures.

4. The Company may provide personal information to third parties in foreign countries in the following cases. In such cases, the Company will, in accordance with the APPI, provide the individual with information on the name of the recipient's country, that country's system for the protection of personal information and the measures taken by the recipient to protect personal information, and then obtain the individual's consent.

(1) where, if a user enables automatic evaluation by AI, assistants or other functions of PAC Build, images extracted from video and other data are transmitted to providers of external AI services (such as Anthropic, PBC (United States)) to the extent necessary to provide such functions (these functions are disabled by default); and

(2) where personal information is provided under the preceding paragraph to businesses in foreign countries that develop AI models, etc.

Article 7 (Changes to this Privacy Policy)

The content of this Policy may be changed without notice to individuals, except for matters otherwise provided for by laws and regulations. The changed Privacy Policy shall take effect when posted on this website. However, any change to the purposes of use will be made within the scope reasonably recognized as being related to the purposes of use before the change, and the changed purposes of use will be notified to individuals or made public. Changes beyond this scope will be made with the prior consent of the individual.

Article 8 (Inquiry Desk)

Requests for disclosure, etc. of personal information currently held by the Company and questions and complaints regarding the Company's handling of personal information are accepted at the following desk.

Address: Nord Building (3F), 1-6-11 Kitaueno, Taito-ku, Tokyo

Company name: PAC Inc.

Representative Directors: Takumi Kawamura, Takumi Okuma

Email address: t-kawamura@pac-inc.co.jp

Established: November 11, 2026　Last revised: November 11, 2026